Customer Fixed Issues and Known Issues Tahoe SP4 HF03

122324

Alert mails were triggered to Analysts & Workgroups, but they were not getting triggered to mentioned Mail Groups.

Prerequisite:

1. CR Reminder Mails job should be enabled.

Steps:

1. Navigate to Change > New Change Record.
   
   
2. Fill all the mandatory fields.
   
   
3. Click Submit.
   
   
4. Open the created CR.
   
   
5. Navigate to Authorize.
   
   
6. Approve the CR.
   
   
7. Navigate to Action > Click Alert Configuration.
   
   
8. Click on the Analyst and Workgroup Owner check box from alert configuration pop-up.
   
   
9. Select Display Alert as 1 hour > Select a Workgroup.
   
   
10. Enter a valid email account in email groups field.
    
    
11. Click Submit.
    
    
12. After clicking on Submit, verify the emails.

Alert mails are successfully getting triggered to the mentioned Mail Groups.

123294

On creating or updating a work order. An error message, 'Oops! An error occurred,' was displayed. However, the work order was saved successfully.

Scenarios I: 

1. Navigate to Incident > Manage Incidents > New Work Order.
   
   
2. Enter the value into all the mandatory fields.
   
3. Click the SUBMIT button.

Note: You can enable the NEW WORK ORDER option from Backend SQL script.

Scenarios II:

1. Log in to the Summit application.
   
   
2. Navigate to the Incident > Manage Incidents > Work Order List.
   
   
3. Click the Work Order ID hyperlink.
   
   
4. Edit the required details and click SUBMIT.
   

Work Order is created or amended without any error.

126013

The store was displaying in the preview tab when trying to perform an UPDATE using the Import Assets option.

Steps:

1. Navigate to Asset > Manage Assets > Import > Import Asset. The Import Asset page is displayed. 
   
   
2. Specify the required details for the first tab General and select Import Type as Update.
   
   
3. Navigate to the Mapping tab and perform the required mapping.  
   
   
4. Navigate to the Preview tab and click Submit.  
   
5. Click on add to queue.
   
6. In the ACTIONS panel, click Update to Inventory.
   
7. Repeat steps 1 to 4.

The store is not getting displayed in the Preview tab after the resolution.

120094

The system was displaying the message for Asset updates even if the asset were not updated in Asset Inventory.

Prerequisites:

There should be an excel sheet with incorrect Primary field value for Asset.

Steps:

1. Navigate to Asset > Manage Assets > Import > Import Asset. The Import Asset page is displayed.
   
   
2. Specify the required details for the first tab General and select Import Type as Update.
   
   
3. Navigate to Mapping tab and perform the required mapping.
   
   
4. Navigate to Preview tab and click Submit. 

The incorrect Asset is getting deferred in Preview tab itself.

123368

Devices were not getting contacted even after being deployed.

Steps:

1. Navigate to Reports > Asset Management.
   
   
2. Scroll down page to Reports.
   
   
3. Select Agent Online Status Report.
   
   
4. Click Filters. Select the required attributes.
   
   
5. Click Submit on the Filters popup. List of Assets will be displayed.
   
   
6. Click Serial Number hyperlink of the required Asset.
   
   
7. Navigate to Hardware Discovery and Software Discovery tab and verify the details on these pages.
   
   
8. Click Filters from the right panel.
   
   
9. Fill in all the mandatory details.
   
   
10. Click Submit.

The MAC Agent is successfully getting contacted with the device/machine/asset and the hardware and software details are captured without any error.