Read Complete Release Notes

Feature released in SummitAI IT Service Management (Problem Management, Tahoe)

What's New?

Now, using the EXPORT TO PDF option, the user can export User Communication and Private Log details of a Problem Record. For more information, see Exporting Problem Record Details in PDF.

To export User Communication and Private Log details in PDF, the Administrator must enable the User Communication and Private log sections on the PDF CONTENT DESIGNER page. For more information, see PDF Content Designer Configuration.

UI Changes

On the PDF CONTENT DESIGNER page (Admin > Basic > Infrastructure > PDF Content Designer), the following sections are added.

• User communication
• Private Log

Select the check box next to the section names as shown below.

Figure: PDF CONTENT DESIGNER page - Problem Management