Read Complete Release Notes

Feature released in SummitAI IT Service Management (Service Request Management and Incident Management, Tahoe)

What's New?

The following APIs are provided to retrieve the IM and SR list details with custom attributes:

API Names:

• IM_GetIncidentListwithDetails - To retrieve the IM list details with custom attributes, see Retrieve Incident Details with Custom Attributes.

• SR_GetServiceRequestListDetails - To retrieve the SR list details with custom attributes, see Retrieve SR Details with Custom Attributes.

Authentication

To authenticate the APIs, use the API login details. Create a user with the Login Type as API, generate an API Key to authenticate, and execute the APIs. For more information, see Adding Users.