Customer Fixed Issues and Known Issues Tahoe SP5 HF02

While editing the Holiday, the wrong date, location, and description were getting displayed.

Steps:

1.      Select Admin > Advanced > Productivity > Holiday.  The LIST table shows all the Holidays configured in the application for the selected year.

2.      Click the Holiday Date.

3.      Make appropriate changes and click SUBMIT.

Under the Catalog module, unable to add more than 200 applicable customers for a user group configuration.  

Prerequisites: 

1. Navigate to Admin > Customer > Customer List.  
   
   
2. Click Add New mention all the details and click Submit.  

Steps: 

1. Navigate to Catalog > User > User Group > Add New. 
   
   
2. Enter all the mandatory details.  
   
   
3. Select more than 200 customers under the Applicable Customers Tab. 
   
   
4. Click Submit.  

When a CR and an associated Task are created, the Information field of the Task is getting auto-updated with the Description field of the CR and the Description field of the Task is getting auto-updated with the Information field of the CR.  

Steps: 

1. Navigate to Change > User > New Change Record. 
    
2. Create a CR and update the Description and Information fields.  
   
   
3. Navigate to the Relationship tab. 
   
   
4. Create a Task for the change record.  

Task was in DRAFT status and not Cancelled when the CR was not authorized.

Steps:

1. Navigate to Change > User > New Change Record.
   
   
2. Enter the required details and click Submit.
   
   
3. On the Change Record, click RELATIONSHIP tab.
   
   
4. Click Create and select Task.
   
   
5. Enter the Required Details and click SUBMIT.
   
   
6. Navigate to Change Module.
   
   
7. Select Change Record List, click CR ID.
   
   
8. Click Approval on the Actions panel.
   
   
9. Click APPROVE CR, select Not Authorized status and click Submit.
   
   
10. Workflow Authorization on the Change Record will be cancelled. Validate the Task Status.

In the Incident Management module, incidents were not getting closed even after configuring auto-resolve and reminder emails to the callers.

Steps:

1. Log in to the Summit Application.
   
   
2. Navigate to Admin > Infrastructure > Tenant, click Tenant hyperlink.
   
   
3. Click CONFIGURE DETAILS.
   
   
4. Enable Auto-Resolve Incidents and set Maximum No. of Reminder.
   
   
5. In Custom scheduler (IM Reminder, Auto Resolve pending incident should be configured and running).
   
   
6. Navigate to Admin > Configure alert.
   
   
7. Log Incident and keep in Pending Status.