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Feature released in SummitAI IT Service Management (Denali SP1, Incident, Service Request, Work Order, Change Record, and Problem Record)

What's New?

Now, the Analysts can view the following details of Incident, Service Request, Work Order, Change Record, and Problem Record modules in a New Tab (in the same browser) by clicking the respective tiles on the ANALYST DASHBOARD page. For more information, see Analyst Dashboard

• My Workgroup: Click the My Workgroup tile to view the list of Incidents assigned to your Workgroup in a New Tab.
• ASSIGNED TO ME: Click the ASSIGNED TO ME tile to view the list of Incidents assigned to you in a New Tab.
• EVAL TASKS: Click the EVAL TASKS tile to view the list of your pending tasks in a New Tab.
  
  

Figure: ANALYST DASHBOARD page