Customer Fixed Issues and Known Issues Tahoe SP4 HF01

Owned by Enterprise IT
May 08, 2024

 | Previous Versions: << Sierra << Sierra HF01 << Sierra SP1 << Sierra SP1 HF01 << Sierra SP1 HF02 << Sierra SP1 HF03 << Denali << Denali HF01 << Denali HF02 << Denali HF03 << Denali SP1 << Denali SP1 HF01 << Tahoe << Tahoe SP1 << Tahoe SP3 HF01 << Tahoe SP3 HF01 (v1) << Tahoe SP3 HF02<< Tahoe SP3 HF03 << Tahoe SP4

What's New? | Customer Fixed Issues and Known Issues | Prerequisites | Installation, Configuration, and Upgrade

On this page: Customer Fixed Issues | Known Issues 

Hotfix Merges

  • Hotfixes released from Oct 2022 to Jan 2023 are merged  with this release.

Resolved Issues 

This section provides details about the fixed customer issues in following modules.

Service Management 

Issue IDIssue DescriptionScenarioResolution
120099In IM module tenant configurations, the Analyst section was not showing any data to configure.

Steps:

  1. Log in as Admin.

  2. Click Admin > Tenant > click desired Tenant.
    Tenant details are displayed.

  3. Click Configure Details.

  4. Select Incident Management (or Service Request Module).
In IM and SR modules tenant configurations, the Analyst section is showing data to configure successfully.
121240The Saved CR Template using Save as Template option was not displayed in the Custom Filter of IMPORT TEMPLATE screen.

Steps:

  1. Log in to the SymphonyAI Summit application.

  2. Navigate to Change > User > Change Record List.

  3. Click CR NO hyperlink.

  4. From ACTION Panel, click SAVE AS TEMPLATE option and provide a valid template name.

  5. Click SAVE TEMPLATE.
    A successfully message is displayed.

  6. Click IMPORT TEMPLATE from the ACTION Panel.

  7. Select Custom Filter radio-button and click APPLY.
All the saved templates are displayed in the Custom Filter of the IMPORT TEMPLATE screen.