Customer Fixed Issues and Known Issues Tahoe HF12

Owned by Enterprise IT
May 08, 2024

 Previous Versions: << Sierra << Sierra HF01 << Sierra SP1 << Sierra SP1 HF01 << Sierra SP1 HF02 << Sierra SP1 HF03 << Denali << Denali HF01 << Denali HF02 << Denali HF03 << Denali SP1 << Denali SP1 HF01 << Tahoe << Tahoe HF01 << Tahoe HF02 << Tahoe HF03 << Tahoe HF04 << Tahoe HF05 << Tahoe HF06 << Tahoe HF07 << Tahoe HF08 << Tahoe HF09 << Tahoe HF10

What's New? | Customer Fixed Issues and Known Issues | Prerequisites | Installation, Configuration, and Upgrade

 

On this page: Customer Fixed Issues | Known Issues 

Hotfix Merges

The following Hotfixes are merged with this release. Please refer to the respective Release Notes for details.

Resolved Issues

This section provides details about the fixed customer issues in following modules.

Service Management

Issue IDIssue DescriptionScenarioResolution
108440

The Change Manager was unable save the entered value for the Change Manager Log.

The CAB member was unable to capture the Change Advisory Board Member Log after submitting the CAB logs.

Prerequisite:

The logged in user must have CAB access and Change Manager access.

Steps:

  1. To create a new Change Record, navigate to Change > User > New Change Record. The New Change Record page is displayed. 

  2. Authorize the above created CR.

  3. Navigate to LOGS Specify the Change Manager Log and Change Advisory Board Member Log fields.

  4. Click Submit.

The Change Manager can save the entered value for the Change Manager Log.

The CAB member can capture the Change Advisory Board Member Log after submitting the CAB logs.
108598

When the CAB member was selecting the approval status in CHANGE RECORD ID page, below mentioned fields were getting disabled and they were not getting saved while approving the CR.

The list of disabled fields:

  • Downtime required
  • Downtime Start
  • Downtime end
  • Back-Out plan Tested
  • Communication plan is required?
  • Communication details
  • Priority

 

Cancellation and Change manager logs was also not getting updated in CHANGE RECORD nor in the Change History page.

Steps:

  1. Select Change > User > Approve Change Records.

  2. On the APPROVE CHANGE RECORDS page, a list of CRs awaiting approval is displayed under LIST table.

  3. Click the CR No. of the Change Record you want to approve or reject.

  4. On the CHANGE RECORD ID page, click APPROVAL icon on the ACTIONS panel.

  5. On the APPROVAL pop-up page, select the approval status from the list as Yes, No or On-Hold. 

  6. Specify your remarks and click SUBMIT. The fields on the page are read only if the CAB member is not selected for the CR. 
CAB member is not facing issues with CHANGE RECORD ID page and is able to select the approval status for a specific CHANGE RECORD ID.
108915

User was facing multiple issues with Change Management module.

Following issues were reported:

  •  Issue 1

When the CAB member approved the CR, CR mandatory details: Approval Remarks, Approval Date, Approved By and Approval Status details were not getting displayed.

  • Issue 2

 On the Change History page, On Behalf of approval details were showing in first three levels and after that it was showing status details (changed from old to new).

Pre-requisite:


  • In the workflow level, Configure the Approver as Select individual and select  more than one Username.


Steps (for Issue 1):

  1.  Login to the application as a Change Manager.

  2.  Navigate to Change > User > New Change Record.

  3. Create a CR and approve the CR for multiple approvers. The Change History page displays Approval Remarks, Approval Date, Approved By and Approval Status details for all the selected individual approvers.


Steps (for Issue 2):

  1.   Login to the application as a Change Manager.

  2.   Navigate to Change > User > New Change Record.

  3.  Create a CR and approve the CR for single / multiple approvers. The Change History page displays the On Behalf of approval details for the select individual approver.
User is not facing multiple issues with Change Management module and is working appropriately after the resolution.

105799

Analysts was facing the following issues with CLONE CR  option while creating new Change Record :

  • Unable to de- link CIs.
  • Unable to remove Attachments.
  • When Implementation was selected on CLONE CR pop-up, edit option was getting disabled.

Steps:

  1. Select Change > User > Change Record List. The Change Record List page is displayed.

  2. Click the required CR NO. The CHANGE RECORD DETAILS is displayed.

  3. Click the CLONE CR option on the ACTIONS panel. The CLONE CR pop-up is displayed.

  4. On the CLONE CR pop-up, select the required tabs.

  5. Click CLONE.
Analyst can copy the details of a specific Change Record to a NEW CHANGE RECORD using the  CLONE CR option and create a new Change Record without replicating the same content.
111450

Analyst was facing issues with Send Mail option in IM & SR, for End Users/Callers having duplicate email IDs in User Master. 

Steps:

  1. Navigate to Incident > Incident List.

  2. Click Incident ID of the duplicate Caller under the VIEW

  3. Click Send Mail

  4. Select Caller under the Select Recipient.

  5. Click ADD TO LIST and ADD TO CC LIST.

  6. Specify the Subject and Body of mail and click SEND E-MAIL.

  7. Check in SUMMIT_Email_Queue table MailTo column.
Analyst uses Send Mail option in IM & SR, for sending emails to End Users/Callers and is not getting duplicate emails after the resolution.
108608

The user was unable to extend the Service Validity in the Service Request module. 

The SR Catalog update was not possible as all the forms were in read-only mode. 

 

 

Steps: 

  1. Create a catalog by adding some attributes.

  2. Navigate to the additional Information page and select the Enable Service Validity and Enable Configuration Item checkboxes.

  3. Log a new Service Request using the same catalog.
  4. Navigate to the My Service Request list page. 
    Click the Service Validity Extend icon for SR.
    The Service Validity fields are displayed.

  5. Navigate to Edit Service Catalog.  
    Open the created Catalog which has Service Validity enabled.
    Add any new Controls (Mandatory) to the Form Builder page. Click SAVE.  

  6. Navigate to the My Service Request list page. 
    Find existing service Requests and click the Service Validity Extend icon.

  7. Do you want to extend the Service Validity popup appears.
    Click OK.

  8. Click SUBMIT.

The Service Validity can be extended in the Service Request module after the resolution. 

 

103529

The Solution field was appearing as "blank" after the upgrade to Tahoe. Whereas previously, it was displayed as "Auto Resolved by Monitoring Tool."

Steps:


  1. Navigate to admin > Infrastructure > Tenant. 
  2. Select the Domain in the pop-up window and click SUBMIT. 
  3. On the TENANT page, select a Department. 
  4. On the TENANT DETAILS page, select CONFIGURE DETAILS from the ACTIONS list. 
  5. On the TENANT page, in the DETAILS section, select the check box for Auto-Resolve Incidents, then specify the Maximum No. of Reminders. 
  6. Click on Set Fields for Auto-Resolving Incidents. 
  7. In the pop-up window, fill in all the necessary information and click SUBMIT. 
  8. Click SUBMIT. The Solution field will appear properly.

The Solution field is now appearing properly, according to the Auto Resolved configuration for Incident".

109056

The approval count was not showing on thumb icon of Service Request.

Steps:

1. Create a role template having SR (Service Request) approval and My SR page access. 

2. Create a new user, assign the above created role template to the user. 

3. Create new catalog, add the newly created user as an approver in the catalog workflow. 

4. Log new SR in the catalog created above. 

5. Login as an Approver. 

6. Navigate to different pages. 

7. Check thumbs Up icon. 


The approval count is now showing on thumb icon of Service Request.

Orchestration

Issue NumberIssue DescriptionScenarioResolution
113393Work Order (WO) was not getting automatically closed as per the orchestration configuration due to the orchestration SP's timeout in the production environment.

Steps:

  1. Select Admin> Advanced > Automation > Orchestration.

  2. On the ORCHESTRATION page, click ADD NEW on the ACTIONS

  3. Fill in the required details on the Configure Criteria, Configure Actions, and Auto Update.

  4. Under Auto Update tab, select "Resolve if all actions are successful" for On Success and specify the field values.

  5. Click SUBMIT. The Orchestration is configured.

  6. Navigate to Request > New Service Request. Select the Tenant and Catalog for which Work Order is configured.

  7. Specify values for the mandatory catalog attributes and click Submit to create New Service Request. Work Order gets created automatically.

  8. Wait till all the Scripts in WO are executed and moved to success status.

  9. Click the WO and check its Status.
Work Order (WO) based on the orchestration configuration resolves automatically and is not facing timeout issues after the resolution.


 Platform

Issue IDIssue DescriptionScenarioResolution
109590As per existing system, while fetching the records using the CMDB_LoadCIRecords API, the API was filtering with the contains condition and not exact match search.  

Steps:

Pass the Device Host Name in CMDB_LoadCIRecords. In the Request payload:  

Case 1: If IsExactMatch flag is selected as true then CI should get searched using exact matched CI based on the HostName, IPAddress and SerialNo.

Case 2: If IsExactMatch flag is false then CI should get searched using contains matched CI based on the HostName, IPAddress and SerialNo.

The CMDB_LoadCIRecords API has been updated to add IsExactMatch flag and is filtering with exact match search condition. 
112379CMDB Services detailed view field information was wiping out. 

Prerequisite: 

Create a Service from CMDB. 

Steps: 

  1. Navigate to Admin > Basic > Users > User List.

  2. Deactivate the desired User by unselecting Active > Click SUBMIT.  

  3. Navigate to CMDB > User > Manage Configuration Items > Services. 

  4. Click the required Service ID. Verify if the details of Service is displayed appropriately. 
This issue is fixed and the Service details are displayed appropriately. 
103739An error occurred when Push Report was performed for standard incident reports.

Prerequisites:

Create a workgroup name with "+" symbol.

Example: OPS + Analyst, OPSIT+ 

Steps:

  1. Navigate to Reports > Incident Management.

  2. Select any standard report from the list and click PUSH REPORT from left panel.

  3. Enter the required details and click Plus icon (+) corresponding to the Send field to add users.
In the Push Report, users are added without any errors.

108774

All the report related data loaded when Power BI was connected to reporting API URL.
It was difficult to filter out relevant data like last one year data or so.		NA

To filter the relevant data, two filters are introduced in database level: Number of Months and Number of Records.
These filters simplify the task of filtering the top relevant data and optimize the process which is helpful in building dashboards.

To Build the dashboard under Power BI desktop tool use the below data keys in SUMMIT_AppConfigSettings table to make necessary configuration of filters.

DataKeys:

Reporting_GetAPI_MaxRecords

Reporting_GetAPI_Months

111889In the WorkOrder Creation Payload, workgroup name was not getting changed.

Prerequisites:

  1. In the SummitAI application, create two Workgroups (A & B).

  2. Workgroup A assign to the SR in Catalog Configuration.

  3. Workgroup B configure in ServiceName": "WO_CreateORUpdateWorkOrder"

Steps:

  1. In the SummitAI application, log a SR with country which has Workorders to create with proper Inputs in Catalog.

  2. On script execution, payload for workgroup will call API ('ServiceName": "WO_CreateORUpdateWorkOrder') to create a workorder based on the location.

  3. Open the created workorder. Navigate to 'General Tab' of the Workorder, check the 'Workgroup' field.

  4. Created workorder should be assigned with the configured workgroup in trigger based on Location.

  5. Check the workgroup of SR in 'General Tab.

  6. Both workgroup of SR and Workgroup of Created Workorder should be different.
In the payload, on passing workgroup it should consider workgroup instead of ticket workgroup.


Known Issues 

This section describes the known issues detected by the SummitAI Dev and QA team from previous releases. 

Issue Number

Issue Description

Scenario

Workaround

101982

An approver encountered an error ‘Opps, Error Occurred’ message when opening an SR for approval. 

Prerequisites:

  • Create a Catalog with fields including an Attachment field.
  • Create an SR and attach an email with a symbol in the attached file name.
    For Example:

Steps:

  1. Log in to the SummitAI application as an Approver.

  2. Navigate to Request > Service Request List.

  3. Click the newly created SR ID hyperlink.

N/A

92233

On submitting the cloned CR, the following message is displayed:

“The Standard Template is mandatory.”

Prerequisites:

  1. Navigate to Change > User >New Change Record. The NEW CHANGE RECORD page is displayed. Enable the check box Propose for Standard Change. Enter the value for Standard Template Name and Proposal Justification, and click SUBMIT after mentioning other mandatory fields. A new CR ID is created.

  2. Authorize this newly created CR and click on the CLONE CR tab under Actions panel.

  3. CLONE CR pop-up is displayed. Enable all the check boxes and click Clone. A New CR page will be displayed. Enter the value at Standard Template Name, Proposal Justification and other mandatory fields and click SUBMIT.


NA



Issue

An Administrator has remapped the Resigned approver approvals to a new approver in the Resigned Approver List. Before the original approver has resigned, an asset task for floor or store movement is awaiting approval. It is now assigned to the new approver as per action taken by Admin. The new approver is getting an information message "You are not an approver" on the Movement Approval page (Asset > Manage Assets > Approvals > Movement Approval) while approving an asset for floor or store movement. (#86330)

On Change Record List screen, the selected field value for the Tag filter is getting cleared when you select the field value for the Tenant filter as ALL. (#86329)

A sub-status that is not default, is deactivated even though the sub-status is assigned to an Asset.

Recommendation: To deactivate the sub-status, move the active Assets to another sub-status and then deactivate the sub-status. (#86269)

Full Name is not displayed under FIXED ASSETS upon selecting Dashboard > Asset Dashboard. This issue occurs when you have configured the Sub Status parent with 50 characters or more. (#86159)

Note

The Full Name is displayed, if you rotate the PIE Chart to 90 degrees.

The sub-status value of previously selected Tenant is retained still for the newly selected Tenant. For example, the sub-status value selected for a Tenant ‘IT Solutions’ is ‘server’. Now search for a different Tenant and select another Tenant as ‘Information Technology’. The sub-status value ‘server’ of previous Tenant is displayed incorrectly for the newly selected Tenant ‘Information Technology’. (#86273)

On the Remote Desktop Sharing screen, when you request for a Microsoft Teams meeting link (Advanced > RDP Type > Microsoft Teams) and click on Audit Log hyperlink under Session History tab, the message "Your request is processing please wait…" is displayed, but no further action is being made (#86297).

The formatting of Custom Attributes and Attribute Values using nicEditor on the User Communication tab of the Service Request Details page is missing when you click on the Print icon of the My Service Request Details page (#84048).

The text alignment of Custom Attributes and Attribute Values mentioned on the Service Request Details page is not getting displayed properly on the My Service Request Details page under the Additional Information tab (#83888).

On the notification window, the scheduled CAB meeting time is displaying incorrectly (#85493).

On accepting the meeting invite (calendar invite), the date and time are displaying incorrectly in the When field of the acceptance e-mail in the Sent Items folder (#84971).

On Microsoft Teams, the joined user details are displaying as 'U'(Undefined). But on hovering the mouse on 'U', the user details are displaying on the screen. This issue is happening only with the Admin account (#84966).

While sharing the screen, the selected screen is getting displayed multiple times and the screen gets stuck. Due to this issue, the data on the screen is not completely displayed. This issue is occurring only when the user logs in to the MS Teams desktop app as well as a browser app at the same time and tries to share the screen (#84978).

Admin is not getting any notification that users are waiting in the lobby when the Admin has opened the MS teams in two different browsers or two different devices (#84982).

On the COMMUNICATION HISTORY pop-up, the data (Custom attributes and its values) of the User Communication is not displayed in proper format and all the data is displayed in a single line without any delimiter. This issue occurred when Custom Attributes and their values were updated from the User Communication section on the SR Details page (#84018).

On the Communication tab and Change History tab of the Service Request Summary pop-up, the Custom attributes, and its values are not aligned properly. This issue occurred when Custom Attributes and their values were updated from the User Communication section on the SR Details page (#83893).

In the User Communication tab of the Service Request Detail page, formatting applied to Custom Attributes and Attribute Values using nicEditor is not retained in the End-User e-mail body when the ticket is updated.

(Bug# 84047)

In the Text Editor, when text alignment (Middle, Centre, Left) option is used, the UI alignment is not working as expected throughout the SummitAI application.

(Bug# 85770)

Following known issues are observed in the Problem Record Detail page for Mobile application:

  • When the RCA Approver refers back the PR, the RCA Approver Name and RCA Approve Date are not captured.
  • When the Reviewer refers back the PR, the Reviewer/Approver Name, Reviewer/Approver Date and Reviewer/Approver Status are not captured.
  • When the Reviewer rejects the PR, the Reviewer/Approver Name and Reviewer/Approver Date are not captured.

(Bug# 85946)

On the SEARCH ASSET page (ASSET > USER > MANAGE ASSETS > ASSET INVENTORY page > Click Non-Fixed Asset icon (Consumable, Accessories, or Software) > Click Search Asset icon), an error message "Oops! An error occurred" was displayed when the length of the specified search text is more than 30 characters. This issue exists for the following scenarios:

  • When in the search text field, a relational operator i.e., <, >, <=, or >= is specified to search Assets.
  • When the user tries to search Non-Fixed Asset.

(Bug# 73532)

For the Custom Attribute (Drop-down), if any value is set as default on the Form Builder page (Admin > Basic > Infrastructure > FORM BUILDER > Select a Tenant > Select Module as Incident Management > Click Add on Actions panel> Select Display At as Additional Information or General Area or TFS Area > Click Next > Drag and drop the Drop-down Custom Attribute > Type in the Label for the Custom Attribute > Select Options (data source) as Manual > Type in the Drop-down Values and Make one value as default), then the default value is not automatically set for that Custom Attribute (Drop-down) across the Incident Management module

(Bug# 71703).

If the SLA is paused during the PR resolution and the Paused Time is before RCA Deadline, the paused duration is not getting added to the Resolution Deadline. This issue is occurring when the Resolution Deadline Type is selected as RCA Deadline Time in the Deadline Configuration. (Bug#74495)

Note: 

If the SLA Paused Time is between RCA Actual Time and RCA Deadline, the paused duration does not consider for the Resolution Deadline.

Example:

Consider the PR Log Time as 9:00 AM, RCA Deadline as one hour, and Resolution Deadline two hours.

The paused duration does not add if the Analyst performs the below actions:

  • If the RCA completed at 9:30 AM (RCA Actual Time), where RCA Deadline is 10:00 AM.
  • If the Analyst pauses the PR at 9:40 AM to 9:50 AM before RCA Deadline Time (10:00 AM), the paused duration 10 mins is not getting added to the Resolution Deadline.

The Expected Resolution Deadline should be:

RCA Deadline Time + Resolution Deadline + Paused Time = 10:00 AM + 2 hours + 10 mins = 12:10 PM.

When the Maker-Checker configuration is enabled for the Allocate action and Maker-Checker approval matrix is configured with two levels of approval, on sending the Allocated Assets for Checker’s approval, the following issues are observed:

  • On the FIXED ASSET page (Asset > User > Manage Asset > Asset Inventory > Click the FIXED icon under the SELECT THE ASSET TYPE section > Click FILTERS on the ACTIONS panel > Select Status as Allocated and provide data in all the other fields > click SUBMIT), duplicate Assets are displayed after the Checker approves the Assets sent for approval.
  • The Assets do not move to the second level of approval after the Assets are approved by the first level of Approver.

Prerequisites

  1. Enable Maker-checker approval for Asset Allocate transaction. (Admin> Basic > Infrastructure > Tenant > Click Filters on the ACTION panel and select the Domain and click SUMBIT > On the TENANT page under the LIST section, select the Tenant for which you want to enable Maker Checker > Click CONFIGURE DETAILS on the ACTIONS panel > Click Asset Management under the MODULES section > select the check box of Enable Maker-Checker > Select Actions for Maker-Checker to Approve as  Allocate > Select the End Time value and click SUBMIT).
  2. Configure No. of Approval level as 2 on the APPROVAL MATRIX page (Asset> Configuration > Others > Approval Matrix > On the ACTIONS panel, click ADD NEW > Specify the details > click SUBMIT).
  3. Send Assets for approval for Allocate action (Asset > User > Manage Asset > Asset Inventory > On the ASSET INVENTORY page, under the SELECT THE ASSET TYPE section, click FIXED > Select the same Tenant for which the Maker-checker is enabled >  Click the In-Store hyperlink of the required Asset Category > Select the check box corresponding to the Asset you want to allocate > On the ACTIONS panel, click ALLOCATE > Specify the mandatory details to allocate the Asset and click SUBMIT).

Bug Reproduction Steps:

  1. Login to the Application as Checker.
  2. Click Asset > User > Manage Asset > Approvals Maker-checker Approval > Click Filters on the ACTIONS panel.
  3. On the Filter pop-up page, select the Tenant and specify the required details.
  4. Select the Assets that you want to approve and click APPROVE icon on the ACTIONS The APPROVE pop-up page is displayed.
  5. On the APPROVE pop-up page, select the Approval Status as Approved to approve the Asset and click
  6. Click Asset > User > Manage Asset > Asset Inventory > Click FIXED under the SELECT THE ASSET TYPE section > Click Filters on the ACTIONS
  7. On the Filters pop-up page, select the Tenant, Select the Status as Allocated and specify required details.
  8. Click SUBMIT.
  9. Validate the data.
(Bug# 72171)

The GetBulletinBoard Mobile API request is used to retrieve Bulletin Board information. The User ID and Tenant Code are passed as the Request Parameters. In the API Response, instead of displaying the Bulletin Board information for the specific User ID and Tenant, the Bulletin Board information for all the Tenants is displayed. (#73031)

Prerequisites:

Configure Bulletin Boards for multiple Tenants.

Bug Reproduction Steps:

  1. Log into the Application as an Administrator.
  2. Configure a Bulletin Board. For more information, see Configuring Bulletins.
  3. Send a POST request for the GetBulletinBoard API. Pass Tenant Code, in the Instance parameter and User ID in the UserID parameter.
  4. Check API Response, instead of displaying the Bulletin Board information for the specific User ID and Tenant, the Bulletin Board information for all the Tenants is getting displayed.

On the ACTION DETAILS pop-up page, the Target ID is not showing in the Target column when Status of the Orchestration Workflow Script (other than the first Script) is In-Progress, and it is having Target Host Type mapped to From Previous Output value. However, the Target ID is displayed after the Script is executed successfully. (#73079)

Note: This issue is found in Incident Management, Work Order, and Service Request Management (SR) modules. Following bug reproduction steps are for the SR module:

Bug Reproduction Steps:

  1. Log into the Application as an Administrator.
  2. Select Admin > Advanced > Automation > Orchestration.
  3. On the WORKFLOW LIST page, click the NEW
  4. On the WORKFLOW CONFIGURATION pop-up page, select Module as Service Request, and specify other details to configure the Orchestration Workflow.
  5. Map the Target Host Type to From Previous Output value for the scripts of the Orchestration Workflow.
  6. Log out and log into the Application as an Administrator or as an Analyst.
  7. Select Request > Manage Service Requests > Service Request List.
  8. On the SERVICE REQUEST LIST page, specify the Filters and open an SR.
  9. On the SERVICE REQUEST DETAILS page, click the ORCHESTRATION tab.
  10. On the ORCHESTRATION tab, click the Script When the Script (other than the first Script) is in In Progress status, check the Target column details on the ACTION DETAILS pop-up page. The Target ID is not displaying in the Target column.
  11. After successful execution of the Script (other than the first Script), click the Script hyperlink. Check the Target column details on the ACTION DETAILS pop-up page. Now, the Target ID is displaying in the Target column.

On the IMPORT ASSET and ADD ASSET pages, the users can add multiple Assets with same Serial No., although, Serial No. is a unique field for Assets. This issue is found if Maker/Checker configuration is enabled. For example, a user added an Asset with Serial No. 123 and is pending for Checker’s approval. The user is able to add another Asset with same Serial No. 123. And send for Checker’s approval. The Checker is also able to approve two Assets with same Serial Number on the MAKER-CHECKER ASSET-APPROVAL page.

Bug Reproduction Steps:

  1. Select Asset > User > Manage Asset > Import > Import Asset.
  2. On the IMPORT ASSET page, under GENERAL tab, select the required options and upload the updated Asset Import Template. Click SUBMIT.
  3. Select the sheet to import the Assets. Click the Mapping tab and select the required options if not already selected.  Click Next.
  4. Click the Preview tab and select the store where you want to import the Assets from the Store list.
  5. Click IMPORT ASSETS TO QUEUE on the ACTIONS panel.
  6. Alternatively (Steps 1-5), select Asset > User > Manage Assets > Asset Inventory.  On the ASSET INVENTORY page, click FIXED.  On the ACTIONS panel, click ADD. On the ADD ASSET page, specify the required information and click SUBMIT.
  7. Add two Assets with same Serial Number.
  8. The Application allows to import or add two Asset with same Serial Number.
  9. Select Asset > User > Manage Assets > Approvals > Maker Checker Approval . On the MAKER-CHECKER ASSET-APPROVAL page, click Filters  on the ACTIONS panel. Select the Tenant. Select the Transaction Type as Add to view the list of requests from the Maker.
  10. The Assets with duplicate Serial Number are displayed. Click APPROVE on the ACTIONS panel. On the APPROVE pop-up page, select the  Approval Status as Approved.

(Bug#67236)

The previous Asset transaction details are not displayed under the Previous Transaction drop-down list on the PREVIOUS IMPORT DETAILS page (Asset > User > Manage Assets > Import > Import Asset > Specify all the details > Click SUBMIT), even though the Assets are approved by the Checker on the MAKER-CHECKER ASSET-APPROVAL page (Asset > User > Manage Assets > Approvals > Maker Checker Approval > Click Filters  on the ACTIONS panel > Specify the filter criteria to view the list of requests from the Maker > Select the Assets that you want to approve under the LIST section > Click APPROVE on the ACTIONS panel > Select the  Approval Status as Approved.) This issue is found when the Asset Maker Checker Configurations is enabled.

(Bug#67240)

On the ADMIN DETAILS page (Admin > Advanced > Password Management > Administrator > Click ADD NEW on the ACTIONS panel > Specify all the details > Click SUBMIT > Select the Domain Name on the LIST page), the Password field is not displaying the GUID or Encrypted ID of the password and the field is empty. This issue is found when the user is logging into the SummitAI application using Microsoft Internet Explorer browser.

On the Incident Management FORM BUILDER page (Admin > FORM BUILDER > Select a Tenant > Select Module as Incident Management > Click Add on Actions panel> Select Display At as Additional Information or General Area or TFS Area > Click Next), when a user configures single Parent and multiple Child using Common Master, the collective values of both Child 1 and Child 2 are displayed in Child 1 and Child 2 drop-down lists.

On the Service Request Management FORM BUILDER page (Admin > FORM BUILDER > Select a Tenant > Select Module as Service Request > Click Add on Actions panel> Select Display At as Additional Information or General Area or TFS Area > Click Next), when a user configures single Parent and Multiple Child using Common Master, the collective values of both Child 1 and Child 2 are displayed in Child 1 and Child 2 drop-down lists.

The configured Bulletin Board (Admin > Advanced > Notifications > Bulletin Board > Select the Tenant > Click ADD NEW to configure the Bulletin details > Click SUBMIT) is displayed on the END USER DASHBOARD page even if the user does not have access to the selected Tenant and Domain.

Overlapping of content is observed on the Pagination bar of all the pages having high amount of data (typically in the range of 5 digits).

Broken image of the logo is displayed in the application when the logo image is deleted from the APPLICATION SETTINGS page (Admin > Basic > Infrastructure > Application Settings).

Workaround: The users need to re-login to the SummitAI application after deleting the logo.

On the AUTO-RESOLUTION SERVICE REQUEST CONFIGURATION and AUTO-RESOLUTION INCIDENT CONFIGURATION page (Admin > Basic > Infrastructure > Tenant > Select Domain > Select Tenant which is configured with Service Request/ Incident Management module > Click CONFIGURE DETAILS on the ACTIONS panel > Under the For End Users tab, select a reason form the Enable Reminder to Callers for Pending Reasons drop-down list > Enable Auto-Resolve Service Requests/ Auto-Resolve Incidents check box > Click Set Fields for Auto-Resolving Service Requests/ Set Fields for Auto-Resolving Incidents link), the users can set the auto-resolution criteria by specifying only white space (not numbers and alphabets) in the Response SLA Reason, Resolution SLA Reason, and Solution fields.

The following issues are observed in BI Custom Reports:

  • When a user downloads the report (in any format), the data is displayed with hyperlinks.

  • When a user places the mouse cursor on the count link, the tooltip is displayed as [Object Object].

  • In the exported report, report name is displayed with '+' instead of space.

The Change Record is not created when the CR Requester and Customer Approver are same. This issue occurs even though Do Not allow Customer Approval of CR check box is selected on the Change Management TENANT configuration page. This issue occurs only for the first time when the Tenant is configured.

Workaround: The Administrator needs to unselect and again select the Do Not allow Customer Approval of CR on the Change Management TENANT configuration page (Admin > Basic > Infrastructure > Tenant > Select the respective Tenant for which this issue is occurring > Click CONFIGURE DETAILS on the ACTIONS panel > Enable Do Not allow Customer Approval of CR check box and click SUBMIT > Clear Do Not allow Customer Approval of CR check box and then click SUBMIT, again).

The new SLA Value of an Incident is not displayed on the CHANGE HISTORY pop-up page (Incident > User > Manage Incidents > Incident List > Select the required Incident ID from the list > Click CHANGE HISTORY on the ACTIONS to view the change history of the selected Incident) when an incident is moved from New status to In-Progress using Notification Services.

The Pending Reason of an incident is still displayed on the CHANGE HISTORY pop-up page (Incident > User > Manage Incidents > Incident List > Select the required Incident ID from the list > Click CHANGE HISTORY on the ACTIONS to view the change history of the selected Incident), when an Orchestration Script fails and the respective Incident is moved back from Pending to In-Progress.

The notification e-mails related to escalation and jobs are triggered only in English language irrespective of the configured language on the NOTIFICATION TEMPLATE page for all the modules (Admin> Advanced> Notification> Notification Template> Select a Tenant > Click ADD NEW > Specify all the required fields > Click SUBMIT).