Enhanced File Attachment Functionality in Problem Management

Owned by Enterprise IT
May 08, 2024
1 min read

Feature released in SummitAI Service Management (Tahoe SP3 HF01, Problem Management)

What's New?

Earlier, the users could not attach multiple files at once in the attachment section of the New Problem Record page, which was not user-friendly. 

Now users can attach multiple files at once in the attachment section. Attaching additional files at a time helps users in minimizing the time to raise the problem ticket and convey their problems easily to the Analysts / Technical user to understand the scenario better. 

Benefits

Following are the benefits: 

  • Flexibility to attach multiple files at once. 
  • User-friendly. 
  • Minimizes the time to raise the problem ticket. 

 

Configuration

Navigate to Problem > User > New Problem Record > Under the General Tab > Check the Attachment.