Installation, Configuration, and Upgrade Denali SP3 HF23
Previous Versions: << Sierra << Sierra HF01 << Sierra SP1 << Sierra SP1 HF01 << Sierra SP1 HF02 << Sierra SP1 HF03 << Denali << Denali HF01 << Denali HF02 << Denali SP1 << Denali SP1 HF01 << Denali SP1 HF02 << Denali SP1 HF03 << Denali SP3 << Denali SP3 HF01 << Denali SP3 HF02 << Denali SP3 HF02 B010 << Denali SP3 HF04 << Denali SP3 HF05 << Denali SP3 HF06<< Denali SP3 HF07 << Denali SP3 HF08 << Denali SP3 HF09 << Denali SP3 HF10 << Denali SP3 HF11 << Denali SP3 HF12 << Denali SP3 HF13 << Denali SP3 HF14 << Denali SP3 HF15 << Denali SP3 HF16 << Denali SP3 HF17 << Denali SP3 HF18 << Denali SP3 HF19 << Denali SP3 HF20 << Denali SP3 HF21 << Denali SP3 HF22
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Installation, Configuration, and Upgrade
The following sections provide information related to installation, configuration, and upgrade of the SummitAI application:
Important Notes About v4.1.4 Setup and Installation
Points to be Noted During v4.1.4 Installation
While installing the v4.1.4 Web setup on the SummitAI Server, ensure to install English OS and English supported DB only. Furthermore, the SummitAI Proxy Data Collector service needs to be installed on the English OS Server.
The Web URL created on English OS Server can be accessed through the Client Machines, which have another language OS, such as English, Chinese, Japanese, and so on. This enables the end users to use the Web URL created in the English OS Server and access SummitAI Suite applications for inputting data in different languages.
The SUMMIT Proxy can be installed on the Client Servers, which has other language OS, such as English, Chinese, Japanese, and so on.
Double-Byte Character Support for SummitAI IT Management Suite
To enable multi-language support for SummitAI IT Management Suite, a basic support for double-byte characters is activated. Now, the application accepts the inputs in any of the language it is typed in and stores it in the same language in the database tables. Whenever required, the data is retrieved and displayed in the respective languages on the GUI.
In the v4.1.4 release, the SummitAI application Graphical User Interface (GUI) is displayed in English. However, the end users can enter the input data or text in any of the languages, such as English, Chinese, Japanese, and so on in the text editable fields.
Note:
In v4.1.4 release, entering text in the E-mail Address and Password fields are supported only in English language. Hence, it is highly recommended to enter the data in the E-mail Address and Password fields on any of the pages for the application in English language only. While logging into the application or configuring the user details, or in any other pages within the application, wherever there is a need to enter the e-mail address and password details, ensure to enter the text in English language. If you enter the details in any other language, the Application throws an error.
Patch Update for .NET Framework
For .NET Framework 3.5 software, Microsoft has released a patch. It is recommended to apply the .NET Framework 3.5 Service Pack 1 (MS KB 958481, 958483, 958484 patches) after the successful installation of v4.1.4 SummitAI IT Management Suite setup on the SummitAI Server. This helps to avoid occurring of unforeseen errors in the application. You can download the patch from the http://support.microsoft.com/kb/959209 link.
Note:
After the successful deployment of the patches mentioned above, please restart the IIS on SummitAI Server.
SummitAI Upgrade Steps
To upgrade the database of the SummitAI Suite from the prior version v4.1.4 hotfix to Denali SP3 HF06, do the following:
All old configuration of the Auto Problem Record creation will be deleted when you upgrade from pre-Denali SP1 to Denali SP1 or a later release. Hence, the Administrator needs to do configurations based on CONDITION and TARGET fields again.
For more information, see Configuring Auto Create Problem Records.
Assumptions
Before executing the database upgrade scripts, it is assumed that you have successfully installed the SummitAI Suite base version 4.1.4 hotfix or above.
Scripting
There is no impact to the JavaScript codes written using the Scripting functionality when the SummitAI application is upgraded to a later version. However, if there are changes on the Application interface in the later version where the fields referred in the JavaScript code are modified (fields removed, data type changed, etc.), there will be an impact on such JavaScript codes. Such JavaScript codes need to be validated and modified (as required).
Pre Upgrade Steps
Before you start with the database upgrade of SummitAI, we recommend that you perform the following:
On the SummitAI Database Server, open the Microsoft SQL Server Management Studio tool. Connect to the SummitAI database Instance. Take the backup of the complete SummitAI database.
On the SummitAI Server, ensure that you take a backup of the folders where the attachment files are saved. In general, the attachment files are saved in the application root directory.
Application Root Directory: \\SummitWeb\<databasename>-ModuleCode-Attachments.
Example of the Attachment Files folder name is ‘summitDB-im-attachments’, where summitDB is the database name, im is the module code for Incident Management and attachments is the folder name.
Database Upgrade from v4.1.4 Hotfix To v5.6
To perform the database upgrade from v4.1.4 hotfix to v5.6, do the following:
Schema Version | Upgrade Script | Upgraded Schema Version |
v4.1.4 HF | 1.Summitupgrade_v4.1.4HF to v5.1dbscripts[Migration_back] 2.Summitupgrade_v4.1.4HF_B003_20140715 to v5.1_dbscripts[TableSchema] 3.Summitupgrade_v4.1.4HF_B003_20140715 to v5.1_dbscripts[ViewSchema] 4.Summitupgrade_v4.1.4HF_B003_20140715 to v5.1_dbscripts[FunctionSchema] 5.Summitupgrade_v4.1.4HF_B003_20140715 to v5.1_dbscripts[SPSchema] 6.Summitupgrade_v4.1.4HF_dbscripts[PostDeployment] 7.Summitupgrade_v5.1_dbscripts[PostDeployment] 8.Summitupgrade_v5.1_dbscripts[Roletemplate_Migration] 9.Summitupgrade_v5.1_dbscripts[InstanceMigration] 10.Summitupgrade_v5.1_dbscripts[License] | v5.1 |
v5.1 | 11.Summitupgrade_v5.1_HF01_24March_to_v5.1_STC_16June_dbscripts 12.Summitupgrade_v5.1_STC_16June_to_v5.1_HF02_01August 13.Summitupgrade_v5.1_HF02_B008_01Aug_to_v5.1_HF03_B015_08Dec 14.Summitupgrade_v5.1_HF03_B015 to v5.1HF02_27OCT 15.Summitupgrade_v5.1HF02_27OCT_to_v5.1SP1_11Dec | v5.1 SP1 |
v5.1 SP1 | 16.Summitupgrade_v5.1SP1_11Dec_to_v5.1SP2_B002_16Feb2016.sql 17.Summitupgrade_v5.1_dbscripts[Data_Migration_Modulewise] | v5.1 SP2 |
v5.1SP2 | 18.Summitupgrade_v5.1SP2_B002_17Feb2016_to_v5.1SP4_B006_04May2016 | v5.1SP4 |
v5.1SP4 | 19.Summitupgrade_v5.1SP5_B001_04May2016_to_v5.1SP7_B003_04July | v5.1 SP7 |
v5.1SP7 | 20.Summitupgrade_v5.1SP7_B003_04July2016_to_v5.3_09thAugust2016 | v5.3 |
v5.3 | 21.Summitupgrade_v5.3_9thAug2016_to_v5.4_06thJan2017 | v5.4 |
v5.3 to v5.4 License migration related scripts | 22.SummitMigrationScripts-for-v5.3tov5.4_License InsertInCustomerInfo.sql UpdateLicense.sql lm_ANALYSTMAPPING.sql Note: Read the SUMMIT License Admin Guide and pass the parameter before upgrading the scripts. | License upgrade |
v5.4 | 23.Summitupgrade_v5.4_06thJan2017_to_v5.4SP1_B006_14thFeb2017 Note: The upgrade step for v5.4HF01 is merged with this script. | v5.4SP1 |
v5.4SP1 | 24.Summitupgrade_v5.4SP1_B006_14Feb2017_to_v5.4SP2_B009_27March2017 Note: The upgrade steps for v5.4SP1HF01 to v5.4SP1HF03 are merged with this script. | v5.4SP2 |
v5.4SP2 | 25.Summitupgrade_v5.4SP2_B009_27March2017_to_v5.5_9thJune2017. | v5.5 |
v5.5 | 26.Summitupgrade_v5.5_09June2017_to_v5.5SP1_23rdAug2017.sql Note: The upgrade steps for v5.5HF01 and HF02 are merged with this script. | v5.5 SP1 |
v5.5 SP1 | 27.Summitupgrade_v5.5SP1_23rdAug2017_to_v5.5SP2_2ndNov2017.sql Note: The upgrade step for v5.5SP1_ B005 is merged with this script. | v5.5 SP2 |
v5.5 SP2 | 28.Summitupgrade_v5.5SP2_2ndNov2017_to_v5.6_5thFeb2018.sql Note: The upgrade steps for v5.5SP2HF01 to HF03 are merged with this script. | v5.6 |
All the upgrade script files are available along with SummitAI installer files.
Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\
Example: ..\\Summitv5.6UpgradeScripts\
Download the upgrade scripts from 4.4 to 5.6 from below path:
https://summitbuild.blob.core.windows.net/denali/Upgradescripts_v4.1.4HF_to_v5.6.zip
Database Upgrade from v5.6 to v5.7
To perform the database upgrade from v5.6 to v5.7, do the following:
Schema Version | Upgrade Script | Upgraded Schema Version |
v5.6 | 1.Summitupgrade_v5.6_05Feb2018_to_v5.7_ 25thMay2018.sql | v5.7 |
All the upgrade script files are available along with SummitAI installer files.
Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\
Example: ..\\Summitv5.6SP1UpgradeScripts\
Database Upgrade from v5.7 to v5.7SP2
To perform the database upgrade from v5.7 to v5.7SP2, do the following:
Schema Version | Upgrade Script | Upgraded Schema Version |
v5.6 SP1 | 2. Summitupgrade_v5.7_25thMay2018_to_v5.7SP2_B008_21stSep2018.sql | v5.7SP2 |
All the upgrade script files are available along with SummitAI installer files.
Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\
Example: ..\\Summitv5.7UpgradeScripts\
Database Upgrade from v5.7SP2 to v5.7SP5
To perform the database upgrade from v5.7SP2 to v5.7SP5, do the following:
Schema Version | Upgrade Script | Upgraded Schema Version |
V5.7SP2 | 3.Summitupgrade_v5.7SP2_B008_21stSep2018_to_v5.7SP5_B005_02Jan2019.sql | v5.7 SP5 |
All the upgrade script files are available along with SummitAI installer files.
Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\
Example: ..\\Summitv5.7 SP1UpgradeScripts\
Database Upgrade from v5.7SP5 to ALPS
To perform the database upgrade from v5.7SP5 to ALPS, do the following:
Schema Version | Upgrade Script | Upgraded Schema Version |
v5.7 SP5 | 4.Summitupgrade_v5.7SP5_B005_02Jan2019_to_ALPS_01Apr2019.sql | ALPS |
All the upgrade script files are available along with SummitAI installer files.
Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\
Example: ..\\Summitv5.7 SP1UpgradeScripts\
Database Upgrade from ALPS to ALPS HF01
To perform the database upgrade from ALPS to ALPS HF01, do the following:
Schema Version | Upgrade Script | Upgraded Schema Version |
ALPS | 5.Summitupgrade_ALPS_01Apr2019_to_ALPS_HF01_B006_6thMay2019.sql | ALPS HF01 |
All the upgrade script files are available along with SummitAI installer files.
Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\
Example: ..\\Summitv5.7 SP2UpgradeScripts\
Database Upgrade from ALPS HF01 to ALPS SP1
To perform the database upgrade from ALPS HF01 to ALPS SP1, do the following:
Schema Version | Upgrade Script | Upgraded Schema Version |
ALPS HF01 | 6.Summitupgrade_ALPS_HF01_B006_6thMay2019_to_ALPS_SP1_B006_4thJune2019.sql | ALPS SP1 |
All the upgrade script files are available along with SummitAI installer files.
Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\
Example: ..\\Summitv5.7 SP3UpgradeScripts\
Database Upgrade from ALPS SP1 to SIERRA
To perform the database upgrade from ALPS SP1 to SIERRA, do the following:
Schema Version | Upgrade Script | Upgraded Schema Version |
ALPS SP1 | 7.Summitupgrade_ALPS_SP1_B006_4thJune2019_to_SIERRA_26thAug2019.sql | SIERRA |
All the upgrade script files are available along with SummitAI installer files.
Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\
Example: ..\\Summitv5.7 SP5UpgradeScripts\
Database Upgrade from SIERRA to SIERRA HF01
To perform the database upgrade from SIERRA to SIERRA HF01, do the following:
Schema Version | Upgrade Script | Upgraded Schema Version |
SIERRA | 8.Summitupgrade_SIERRA_26thAug2019_SIERRA_HF01_B002_11thOct2019.sql | SIERRA HF01 |
All the upgrade script files are available along with SummitAI installer files.
Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\
Example: ..\\SummitAIALPSUpgradeScripts\
Database Upgrade from SIERRA HF01 to SIERRA SP1
To perform the database upgrade from SIERRA HF01 to SIERRA SP1, do the following:
Schema Version | Upgrade Script | Upgraded Schema Version |
SIERRA HF01 | 9.Summitupgrade_SIERRA_HF01_B002_to_SIERRA_SP1_B014_12thNov2019.sql | SIERRA SP1 |
All the upgrade script files are available along with SummitAI installer files.
Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\
Example: ..\\SummitvALPSUpgradeScripts\
Database Upgrade from SIERRA SP1 to SIERRA SP1 HF01
To perform the database upgrade from SIERRA SP1 to SIERRA SP1 HF01, do the following:
Schema Version | Upgrade Script | Upgraded Schema Version |
SIERRA SP1 | 10.Summitupgrade_SIERRA_SP1_B014_12thNov2019_to_SIERRA_SP1_HF01_B008_10thDec2019.sql | SIERRA SP1 HF01 |
All the upgrade script files are available along with SummitAI installer files.
Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\
Example: ..\\SummitvALPSUpgradeScripts\
Database Upgrade from SIERRA SP1 HF01 to Denali
To perform the database upgrade from SIERRA SP1 HF01 to Denali, do the following:
Schema Version | Upgrade Script | Upgraded Schema Version |
SIERRA SP1 HF01 | 11.Summitupgrade_SIERRA_SP1_HF01_B008_10thDec2019_to_DENALI_B025_8thApr2020.sql | DENALI |
All the upgrade script files are available along with SummitAI installer files.
Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\
Example: ..\\SummitAISIERRAUpgradeScripts\
Database Upgrade from Denali to Denali SP1
To perform the database upgrade from Denali to Denali SP1, do the following:
Schema Version | Upgrade Script | Upgraded Schema Version |
DENALI | 12.Summitupgrade_DENALI_B025_8thApr2020_to_DENALI_SP1_20thJul2020.sql Note:
| DENALI SP1 |
All the upgrade script files are available along with SummitAI installer files.
Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\
Example: ..\\SummitAISIERRAUpgradeScripts\