Installation, Configuration, and Upgrade Denali SP3 HF18

Owned by Enterprise IT
May 08, 2024
19 min read

 Previous Versions: << Sierra << Sierra HF01 << Sierra SP1 << Sierra SP1 HF01 << Sierra SP1 HF02 << Sierra SP1 HF03 << Denali << Denali HF01 << Denali HF02 << Denali SP1 << Denali SP1 HF01 << Denali SP1 HF02 << Denali SP1 HF03 << Denali SP3 << Denali SP3 HF01 << Denali SP3 HF02 << Denali SP3 HF02 B010 << Denali SP3 HF04 << Denali SP3 HF05 << Denali SP3 HF06<< Denali SP3 HF07 << Denali SP3 HF08 << Denali SP3 HF09 << Denali SP3 HF10 << Denali SP3 HF11 << Denali SP3 HF12 << Denali SP3 HF13 << Denali SP3 HF14 << Denali SP3 HF15 << Denali SP3 HF16 << Denali SP3 HF17

What's New? | Customer Fixed Issues and Known Issues | Prerequisites | Installation, Configuration, and Upgrade

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Installation, Configuration, and Upgrade

The following sections provide information related to installation, configuration, and upgrade of the SummitAI application:

Important Notes About v4.1.4 Setup and Installation

Points to be Noted During v4.1.4 Installation

  • While installing the v4.1.4 Web setup on the SummitAI Server, ensure to install English OS and English supported DB only. Furthermore, the SummitAI Proxy Data Collector service needs to be installed on the English OS Server.
  • The Web URL created on English OS Server can be accessed through the Client Machines, which have another language OS, such as English, Chinese, Japanese, and so on. This enables the end users to use the Web URL created in the English OS Server and access SummitAI Suite applications for inputting data in different languages. 
  • The SUMMIT Proxy can be installed on the Client Servers, which has other language OS, such as English, Chinese, Japanese, and so on.

Double-Byte Character Support for SummitAI IT Management Suite

To enable multi-language support for SummitAI IT Management Suite, a basic support for double-byte characters is activated. Now, the application accepts the inputs in any of the language it is typed in and stores it in the same language in the database tables. Whenever required, the data is retrieved and displayed in the respective languages on the GUI.

In the v4.1.4 release, the SummitAI application Graphical User Interface (GUI) is displayed in English. However, the end users can enter the input data or text in any of the languages, such as English, Chinese, Japanese, and so on in the text editable fields.

Note:

In v4.1.4 release, entering text in the E-mail Address and Password fields are supported only in English language. Hence, it is highly recommended to enter the data in the E-mail Address and Password fields on any of the pages for the application in English language only. While logging into the application or configuring the user details, or in any other pages within the application, wherever there is a need to enter the e-mail address and password details, ensure to enter the text in English language. If you enter the details in any other language, the Application throws an error.

Patch Update for .NET Framework 

For .NET Framework 3.5 software, Microsoft has released a patch. It is recommended to apply the .NET Framework 3.5 Service Pack 1 (MS KB 958481, 958483, 958484 patches) after the successful installation of v4.1.4 SummitAI IT Management Suite setup on the SummitAI Server. This helps to avoid occurring of unforeseen errors in the application. You can download the patch from the http://support.microsoft.com/kb/959209 link.

Note:

After the successful deployment of the patches mentioned above, please restart the IIS on SummitAI Server.

SummitAI Upgrade Steps

To upgrade the database of the SummitAI Suite from the prior version v4.1.4 hotfix to Denali SP3 HF06, do the following:

All old configuration of the Auto Problem Record creation will be deleted when you upgrade from pre-Denali SP1 to Denali SP1 or a later release. Hence, the Administrator needs to do configurations based on CONDITION and TARGET fields again. 

For more information, see Configuring Auto Create Problem Records.

Assumptions

Before executing the database upgrade scripts, it is assumed that you have successfully installed the SummitAI Suite base version 4.1.4 hotfix or above.

Scripting

There is no impact to the JavaScript codes written using the Scripting functionality when the SummitAI application is upgraded to a later version. However, if there are changes on the Application interface in the later version where the fields referred in the JavaScript code are modified (fields removed, data type changed, etc.), there will be an impact on such JavaScript codes. Such JavaScript codes need to be validated and modified (as required).

Pre Upgrade Steps

Before you start with the database upgrade of SummitAI, we recommend that you perform the following:

  1. On the SummitAI Database Server, open the Microsoft SQL Server Management Studio tool.  Connect to the SummitAI database Instance. Take the backup of the complete SummitAI database.
  2. On the SummitAI Server, ensure that you take a backup of the folders where the attachment files are saved. In general, the attachment files are saved in the application root directory.

Application Root Directory: \\SummitWeb\<databasename>-ModuleCode-Attachments.

Example of the Attachment Files folder name is ‘summitDB-im-attachments’, where summitDB is the database name, im is the module code for Incident Management and attachments is the folder name.

Database Upgrade from v4.1.4 Hotfix To v5.6

To perform the database upgrade from v4.1.4 hotfix to v5.6, do the following:

Schema Version

Upgrade Script

Upgraded Schema Version

v4.1.4 HF

1.Summitupgrade_v4.1.4HF to v5.1dbscripts[Migration_back]

2.Summitupgrade_v4.1.4HF_B003_20140715 to v5.1_dbscripts[TableSchema]

3.Summitupgrade_v4.1.4HF_B003_20140715 to v5.1_dbscripts[ViewSchema]

4.Summitupgrade_v4.1.4HF_B003_20140715 to v5.1_dbscripts[FunctionSchema]

5.Summitupgrade_v4.1.4HF_B003_20140715 to v5.1_dbscripts[SPSchema]

6.Summitupgrade_v4.1.4HF_dbscripts[PostDeployment]

7.Summitupgrade_v5.1_dbscripts[PostDeployment]

8.Summitupgrade_v5.1_dbscripts[Roletemplate_Migration]

9.Summitupgrade_v5.1_dbscripts[InstanceMigration]

10.Summitupgrade_v5.1_dbscripts[License]

v5.1

v5.1

11.Summitupgrade_v5.1_HF01_24March_to_v5.1_STC_16June_dbscripts

12.Summitupgrade_v5.1_STC_16June_to_v5.1_HF02_01August

13.Summitupgrade_v5.1_HF02_B008_01Aug_to_v5.1_HF03_B015_08Dec

14.Summitupgrade_v5.1_HF03_B015 to v5.1HF02_27OCT

15.Summitupgrade_v5.1HF02_27OCT_to_v5.1SP1_11Dec

v5.1 SP1

v5.1 SP1

16.Summitupgrade_v5.1SP1_11Dec_to_v5.1SP2_B002_16Feb2016.sql

17.Summitupgrade_v5.1_dbscripts[Data_Migration_Modulewise]

v5.1 SP2

v5.1SP2

18.Summitupgrade_v5.1SP2_B002_17Feb2016_to_v5.1SP4_B006_04May2016

v5.1SP4

v5.1SP4

19.Summitupgrade_v5.1SP5_B001_04May2016_to_v5.1SP7_B003_04July

v5.1 SP7

v5.1SP7

20.Summitupgrade_v5.1SP7_B003_04July2016_to_v5.3_09thAugust2016

v5.3

v5.3

21.Summitupgrade_v5.3_9thAug2016_to_v5.4_06thJan2017

v5.4

v5.3 to v5.4 License migration related scripts

22.SummitMigrationScripts-for-v5.3tov5.4_License

InsertInCustomerInfo.sql

UpdateLicense.sql

lm_ANALYSTMAPPING.sql

Note: Read the SUMMIT License Admin Guide and pass the parameter before upgrading the scripts.

License upgrade

v5.4

23.Summitupgrade_v5.4_06thJan2017_to_v5.4SP1_B006_14thFeb2017

Note: The upgrade step for v5.4HF01 is merged with this script.

v5.4SP1

v5.4SP1

24.Summitupgrade_v5.4SP1_B006_14Feb2017_to_v5.4SP2_B009_27March2017

Note: The upgrade steps for v5.4SP1HF01 to v5.4SP1HF03 are merged with this script.

v5.4SP2

v5.4SP2

25.Summitupgrade_v5.4SP2_B009_27March2017_to_v5.5_9thJune2017.

v5.5

v5.5

26.Summitupgrade_v5.5_09June2017_to_v5.5SP1_23rdAug2017.sql

Note: The upgrade steps for v5.5HF01 and HF02 are merged with this script.

v5.5 SP1

v5.5 SP1

27.Summitupgrade_v5.5SP1_23rdAug2017_to_v5.5SP2_2ndNov2017.sql

Note: The upgrade step for v5.5SP1_ B005 is merged with this script.

v5.5 SP2

v5.5 SP2

28.Summitupgrade_v5.5SP2_2ndNov2017_to_v5.6_5thFeb2018.sql

Note: The upgrade steps for v5.5SP2HF01 to HF03 are merged with this script.

v5.6

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\Summitv5.6UpgradeScripts\

Download the upgrade scripts from 4.4 to 5.6 from below path:

https://summitbuild.blob.core.windows.net/denali/Upgradescripts_v4.1.4HF_to_v5.6.zip

Database Upgrade from v5.6 to v5.7

To perform the database upgrade from v5.6 to v5.7, do the following:

Schema Version

Upgrade Script

Upgraded Schema Version

v5.6

1.Summitupgrade_v5.6_05Feb2018_to_v5.7_ 25thMay2018.sql

v5.7

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\Summitv5.6SP1UpgradeScripts\

Database Upgrade from v5.7 to v5.7SP2

To perform the database upgrade from v5.7 to v5.7SP2, do the following:

Schema Version

Upgrade Script

Upgraded Schema Version

v5.6 SP1

2. Summitupgrade_v5.7_25thMay2018_to_v5.7SP2_B008_21stSep2018.sql

v5.7SP2

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\Summitv5.7UpgradeScripts\

Database Upgrade from v5.7SP2 to v5.7SP5

To perform the database upgrade from v5.7SP2 to v5.7SP5, do the following:

Schema Version

Upgrade Script

Upgraded Schema Version

V5.7SP2

3.Summitupgrade_v5.7SP2_B008_21stSep2018_to_v5.7SP5_B005_02Jan2019.sql

v5.7 SP5

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\Summitv5.7 SP1UpgradeScripts\

Database Upgrade from v5.7SP5 to ALPS

To perform the database upgrade from v5.7SP5 to ALPS, do the following:

Schema Version

Upgrade Script

Upgraded Schema Version

v5.7 SP5

4.Summitupgrade_v5.7SP5_B005_02Jan2019_to_ALPS_01Apr2019.sql

ALPS

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\Summitv5.7 SP1UpgradeScripts\

Database Upgrade from ALPS to ALPS HF01

To perform the database upgrade from ALPS to ALPS HF01, do the following:

Schema Version

Upgrade Script

Upgraded Schema Version

ALPS

5.Summitupgrade_ALPS_01Apr2019_to_ALPS_HF01_B006_6thMay2019.sql

ALPS HF01

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\Summitv5.7 SP2UpgradeScripts\

Database Upgrade from ALPS HF01 to ALPS SP1

To perform the database upgrade from ALPS HF01 to ALPS SP1, do the following:

Schema Version

Upgrade Script

Upgraded Schema Version

ALPS HF01

6.Summitupgrade_ALPS_HF01_B006_6thMay2019_to_ALPS_SP1_B006_4thJune2019.sql

ALPS SP1

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\Summitv5.7 SP3UpgradeScripts\

Database Upgrade from ALPS SP1 to SIERRA

To perform the database upgrade from ALPS SP1 to SIERRA, do the following:

Schema Version

Upgrade Script

Upgraded Schema Version

ALPS SP1

7.Summitupgrade_ALPS_SP1_B006_4thJune2019_to_SIERRA_26thAug2019.sql

SIERRA

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\Summitv5.7 SP5UpgradeScripts\

Database Upgrade from SIERRA to SIERRA HF01

To perform the database upgrade from SIERRA to SIERRA HF01, do the following:

Schema Version

Upgrade Script

Upgraded Schema Version

SIERRA

8.Summitupgrade_SIERRA_26thAug2019_SIERRA_HF01_B002_11thOct2019.sql

SIERRA HF01

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitAIALPSUpgradeScripts\

Database Upgrade from SIERRA HF01 to SIERRA SP1

To perform the database upgrade from SIERRA HF01 to SIERRA SP1, do the following:

Schema Version

Upgrade Script

Upgraded Schema Version

SIERRA HF01

9.Summitupgrade_SIERRA_HF01_B002_to_SIERRA_SP1_B014_12thNov2019.sql

SIERRA SP1

All the upgrade script files are available along with SummitAI installer files.


Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitvALPSUpgradeScripts\

Database Upgrade from SIERRA SP1 to SIERRA SP1 HF01

To perform the database upgrade from SIERRA SP1 to SIERRA SP1 HF01, do the following:

Schema Version

Upgrade Script

Upgraded Schema Version

SIERRA SP1

10.Summitupgrade_SIERRA_SP1_B014_12thNov2019_to_SIERRA_SP1_HF01_B008_10thDec2019.sql

SIERRA SP1 HF01

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitvALPSUpgradeScripts\

Database Upgrade from SIERRA SP1 HF01 to Denali

To perform the database upgrade from SIERRA SP1 HF01 to Denali, do the following:

Schema Version

Upgrade Script

Upgraded Schema Version

SIERRA SP1 HF01

11.Summitupgrade_SIERRA_SP1_HF01_B008_10thDec2019_to_DENALI_B025_8thApr2020.sql

DENALI

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitAISIERRAUpgradeScripts\

Database Upgrade from Denali to Denali SP1

To perform the database upgrade from Denali to Denali SP1, do the following:

Schema Version

Upgrade Script

Upgraded Schema Version

DENALI

12.Summitupgrade_DENALI_B025_8thApr2020_to_DENALI_SP1_20thJul2020.sql

Note:

  • The upgrade steps of Denali HF01 are merged with this script.
  • The above upgrade step is applicable only for the SummitAI application instances that are not enabled for GDPR. These steps are already available in the migration tool for the SummitAI application instances, which are enabled for GDPR.

DENALI SP1

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitAISIERRAUpgradeScripts\

Database Upgrade from Denali SP1 to Denali SP3

To perform the database upgrade from Denali SP1 to Denali SP3, do the following:

Schema Version

Upgrade Script

Upgraded Schema Version

DENALI SP1

13.Summitupgrade_DENALI_SP1_20thJul2020_to_DENALI_SP3_12thJan2021.sql

Note:

  • The upgrade steps v5.7 SP5 HF18, Alps SP1 HF16, Sierra SP1 HF10, Denali HF05, Denali SP1 HF01, Denali SP1 HF02, and Denali SP1 HF03 are merged with this script.
  • The above upgrade step is applicable only for the SummitAI application instances that are not enabled for GDPR. These steps are already available in the migration tool for the SummitAI application instances, which are enabled for GDPR.

DENALI SP3

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitAISIERRAUpgradeScripts\

Database Upgrade from Denali SP3 to Denali SP3 HF01

To perform the database upgrade from Denali SP3 to Denali SP3 HF01, do the following:

Schema Version

Upgrade Script

Upgraded Schema Version

DENALI SP3

14.Summitupgrade_DENALI_SP3_12thJan2021_to_DENALI_SP3_HF01_11thFeb2021.sql

Note:

  • The upgrade steps Alps SP1 HF17, Sierra SP1 HF11, Denali HF06, and Denali SP1 HF04 are merged with this script.
  • The above upgrade step is applicable only for the SummitAI application instances that are not enabled for GDPR. These steps are already available in the migration tool for the SummitAI application instances, which are enabled for GDPR.

DENALI SP3 HF01

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitAISIERRAUpgradeScripts\

Database Upgrade from Denali SP3 HF01 to Denali SP3 HF02

To perform the database upgrade from Denali SP3 HF01 to Denali SP3 HF02, do the following:

Schema Version

Upgrade Script

Upgraded Schema Version

DENALI SP3 HF01

15.Summitupgrade_DENALI_SP3_HF01_11thFeb2021_to_DENALI_SP3_HF02_B005_17th March2021.sql

Note:

  • The upgrade steps v5.7 SP5 HF19, Alps SP1 HF18, Sierra SP1 HF12, Denali HF07, and Denali SP1 HF05 are merged with this script.
  • The above upgrade step is applicable only for the SummitAI application instances that are not enabled for GDPR. These steps are already available in the migration tool for the SummitAI application instances, which are enabled for GDPR.

DENALI SP3 HF02

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitAISIERRAUpgradeScripts\


Database Upgrade from Denali SP3 HF02 to Denali SP3 HF03

To perform the database upgrade from Denali SP3 HF02 to Denali SP3 HF03, do the following:

Schema Version

Upgrade Script

Upgraded Schema Version

DENALI SP3 HF02

16.Summitupgrade_DENALI_SP3_HF02_B005_17thMarch2021_to_DENALI_SP3_HF03_B004_1stMay2021

Note:

  • The upgrade steps v5.7 SP5 HF20, Alps SP1 HF19, Sierra SP1 HF13, Denali HF08, Denali SP1 HF06, Alps SP1 HF20, Sierra SP1 HF14, Denali HF09, Denali SP1 HF07, and Denali SP3 HF02 B010 are merged with this script.
  • The above upgrade step is applicable only for the SummitAI application instances that are not enabled for GDPR. These steps are already available in the migration tool for the SummitAI application instances, which are enabled for GDPR.

DENALI SP3 HF03

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitAISIERRAUpgradeScripts\

Database Upgrade from Denali SP3 HF03 to Denali SP3 HF04

To perform the database upgrade from Denali SP3 HF03 to Denali SP3 HF04, do the following:


Schema Version

Upgrade Script

Upgraded Schema Version

DENALI SP3 HF03

17.Summitupgrade_DENALI_SP3_HF03_B004_1stMay2021_to_DENALI_SP3_HF04_31stMay2021

Note:

·       The upgrade steps Denali SP1 HF08 & Sierra SP1 HF15 are merged with this script.

·       The above upgrade step is applicable only for the SummitAI application instances that are not enabled for GDPR. These steps are already available in the migration tool for the SummitAI application instances, which are enabled for GDPR.

DENALI SP3 HF04

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitAISIERRAUpgradeScripts\

Database Upgrade from Denali SP3 HF04 to Denali SP3 HF05

To perform the database upgrade from Denali SP3 HF04 to Denali SP3 HF05, do the following:


Schema Version

Upgrade Script

Upgraded Schema Version

DENALI SP3 HF04

18.Summitupgrade_DENALI_SP3_HF04_B003_1stMay2021_to_DENALI_SP3_HF05_B003_30thJune2021

Note:

·       The upgrade steps 5.7SP5 HF01, ALPS SP1 HF21, SIERRA SP1 HF16, DENALI HF10, DENALI SP1 HF09, DENALI SP3 HF03, and Sierra SP1 HF16 are merged with this script.

·       The above upgrade step is applicable only for the SummitAI application instances that are not enabled for GDPR. These steps are already available in the migration tool for the SummitAI application instances, which are enabled for GDPR.

DENALI SP3 HF05

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitAISIERRAUpgradeScripts\


Database Upgrade from Denali SP3 HF05 to Denali SP3 HF06

To perform the database upgrade from Denali SP3 HF04 to Denali SP3 HF05, do the following:


Schema Version

Upgrade Script

Upgraded Schema Version

DENALI SP3 HF05

19.Summitupgrade_DENALI_SP3_HF05_B003_30thJune2021_to_DENALI_SP3_HF06_B003_5thAugust2021

Note:

·       The upgrade steps ALPS SP1 HF22 and SIERRA SP1 HF17 are merged with this script.

·       The above upgrade step is applicable only for the SummitAI application instances that are not enabled for GDPR. These steps are already available in the migration tool for the SummitAI application instances, which are enabled for GDPR.

DENALI SP3 HF06

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitAISIERRAUpgradeScripts\

Database Upgrade from Denali SP3 HF06 to Denali SP3 HF07

To perform the database upgrade from Denali SP3 HF06 to Denali SP3 HF07, do the following:


Schema Version

Upgrade Script

Upgraded Schema Version

DENALI SP3 HF06

20.Summitupgrade_DENALI_SP3_HF06_B003_5thAugust2021_to_DENALI_SP3_HF07_B004_1stSep2021

Note:

·       The upgrade steps ALPS SP1 HF23, SIERRA SP1 HF18, DENALI HF11, and DENALI SP1 HF11 are merged with this script.

·       The above upgrade step is applicable only for the SummitAI application instances that are not enabled for GDPR. These steps are already available in the migration tool for the SummitAI application instances, which are enabled for GDPR.

DENALI SP3 HF07

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitAISIERRAUpgradeScripts\

Database Upgrade from Denali SP3 HF07 to Denali SP3 HF08

To perform the database upgrade from Denali SP3 HF07 to Denali SP3 HF08, do the following:


Schema Version

Upgrade Script

Upgraded Schema Version

DENALI SP3 HF07

21.Summitupgrade_DENALI_SP3_HF07_B004_1stSep2021_to_DENALI_SP3_HF08_B004_30thSep2021

Note:

·       The upgrade steps v5.7 SP5, ALPS SP1 HF24, SIERRA SP1 HF19, DENALI HF12, and DENALI SP1 HF12 are merged with this script.

·       The above upgrade step is applicable only for the SummitAI application instances that are not enabled for GDPR. These steps are already available in the migration tool for the SummitAI application instances, which are enabled for GDPR.

DENALI SP3 HF08

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitAISIERRAUpgradeScripts\

Database Upgrade from Denali SP3 HF08 to Denali SP3 HF09

To perform the database upgrade from Denali SP3 HF08 to Denali SP3 HF09, do the following:


Schema Version

Upgrade Script

Upgraded Schema Version

DENALI SP3 HF08

22.Summitupgrade_DENALI_SP3_HF08_B004_30thSep2021_to_DENALI_SP3_HF09_B003_2ndNov2021

Note:

·       The upgrade steps SIERRA SP1 HF20, DENALI HF13, and DENALI SP1 HF13 are merged with this script.

·       The above upgrade step is applicable only for the SummitAI application instances that are not enabled for GDPR. These steps are already available in the migration tool for the SummitAI application instances, which are enabled for GDPR.

DENALI SP3 HF09

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitAISIERRAUpgradeScripts\


Database Upgrade from Denali SP3 HF09 to Denali SP3 HF10

To perform the database upgrade from Denali SP3 HF09 to Denali SP3 HF10, do the following:


Schema Version

Upgrade Script

Upgraded Schema Version

DENALI SP3 HF09

23.Summitupgrade_DENALI_SP3_HF09_B003_2ndNov2021_to_DENALI_SP3_HF10_B003_30thNov2021

Note:

·       The upgrade steps ALPS SP1 HF25, SIERRA SP1 HF21, DENALI HF14, and DENALI SP1 HF14 are merged with this script.

·       The above upgrade step is applicable only for the SummitAI application instances that are not enabled for GDPR. These steps are already available in the migration tool for the SummitAI application instances, which are enabled for GDPR.

DENALI SP3 HF10

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitAISIERRAUpgradeScripts\


Database Upgrade from Denali SP3 HF10 to Denali SP3 HF11

To perform the database upgrade from Denali SP3 HF10 to Denali SP3 HF11, do the following:


Schema Version

Upgrade Script

Upgraded Schema Version

DENALI SP3 HF10

24.Summitupgrade_DENALI_SP3_HF10_B003_30thNov2021_to_DENALI_SP3_HF11_B006_1stFeb2022

Note:

·       The upgrade steps ALPS SP1 HF26, SIERRA SP1 HF22, DENALI HF15, DENALI SP1 HF15, Tahoe SP1 HF02, and Denali SP3 HF08 are merged with this script.

·       The above upgrade step is applicable only for the SummitAI application instances that are not enabled for GDPR. These steps are already available in the migration tool for the SummitAI application instances, which are enabled for GDPR.

DENALI SP3 HF11

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitAISIERRAUpgradeScripts\

Database Upgrade from Denali SP3 HF11 to Denali SP3 HF12

To perform the database upgrade from Denali SP3 HF11 to Denali SP3 HF12, do the following:


Schema Version

Upgrade Script

Upgraded Schema Version

DENALI SP3 HF11

25.Summitupgrade_DENALI_SP3_HF11_B006_1stFeb2022_to_DENALI_SP3_HF12_B002_28thFeb2022

Note:

·       The upgrade steps SIERRA SP1 HF23, DENALI HF16, and DENALI SP1 HF16 are merged with this script.

·       The above upgrade step is applicable only for the SummitAI application instances that are not enabled for GDPR. These steps are already available in the migration tool for the SummitAI application instances, which are enabled for GDPR.

DENALI SP3 HF12

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitAISIERRAUpgradeScripts\

Database Upgrade from Denali SP3 HF12 to Denali SP3 HF13

To perform the database upgrade from Denali SP3 HF12 to Denali SP3 HF13, do the following:


Schema Version

Upgrade Script

Upgraded Schema Version

DENALI SP3 HF12

26.Summitupgrade_DENALI_SP3_HF12_B002_28thFeb2022_to_DENALI_SP3_HF13_B004_31stMar2022

Note:

·       The upgrade steps of Alps SP1 HF27, SIERRA SP1 HF24, DENALI HF17, and DENALI SP3 HF09 are merged with this script.

·       The above upgrade step is applicable only for the SummitAI application instances that are not enabled for GDPR. These steps are already available in the migration tool for the SummitAI application instances, which are enabled for GDPR.

DENALI SP3 HF13

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitAISIERRAUpgradeScripts\


Database Upgrade from Denali SP3 HF13 to Denali SP3 HF14

To perform the database upgrade from Denali SP3 HF13 to Denali SP3 HF14, do the following:


Schema Version

Upgrade Script

Upgraded Schema Version

DENALI SP3 HF13

27.Summitupgrade_DENALI_SP3_HF13_B004_31stMar2022_to_DENALI_SP3_HF14_B004_11thMay2022

Note:

·       The upgrade steps of SIERRA SP1 HF25, DENALI HF17, and DENALI SP1 HF18 are merged with this script.

·       The above upgrade step is applicable only for the SummitAI application instances that are not enabled for GDPR. These steps are already available in the migration tool for the SummitAI application instances, which are enabled for GDPR.

DENALI SP3 HF14

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitAISIERRAUpgradeScripts\

Database Upgrade from Denali SP3 HF14 to Denali SP3 HF15

To perform the database upgrade from Denali SP3 HF14 to Denali SP3 HF15, do the following:


Schema Version

Upgrade Script

Upgraded Schema Version

DENALI SP3 HF14

28.Summitupgrade_DENALI_SP3_HF14_B004_11thMay2022_to_DENALI_SP3_HF15_B005_8thJune2022

Note:

·       The upgrade steps of SIERRA SP1 HF26, DENALI HF18, and DENALI SP1 HF19 are merged with this script.

·       The above upgrade step is applicable only for the SummitAI application instances that are not enabled for GDPR. These steps are already available in the migration tool for the SummitAI application instances, which are enabled for GDPR.

DENALI SP3 HF15

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitAISIERRAUpgradeScripts\


Database Upgrade from Denali SP3 HF15 to Denali SP3 HF16

To perform the database upgrade from Denali SP3 HF15 to Denali SP3 HF16, do the following:


Schema Version

Upgrade Script

Upgraded Schema Version

DENALI SP3 HF15

29.Summitupgrade_DENALI_SP3_HF15_B005_8thJune2022_to_DENALI_SP3_HF16_B004_15thJuly2022

Note:

·       The upgrade steps of SIERRA SP1 HF27, DENALI HF19, and DENALI SP1 HF20 are merged with this script.

·       The above upgrade step is applicable only for the SummitAI application instances that are not enabled for GDPR. These steps are already available in the migration tool for the SummitAI application instances, which are enabled for GDPR.

DENALI SP3 HF16

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitAISIERRAUpgradeScripts\


Database Upgrade from Denali SP3 HF16 to Denali SP3 HF17

To perform the database upgrade from Denali SP3 HF16 to Denali SP3 HF17, do the following:


Schema Version

Upgrade Script

Upgraded Schema Version

DENALI SP3 HF16

30.Summitupgrade_DENALI_SP3_HF16_B004_15thJuly2022_to_DENALI_SP3_HF17_B005_26thJAugust2022

Note:

·       The upgrade steps of SIERRA SP1 HF28 and DENALI HF20 are merged with this script.

·       The above upgrade step is applicable only for the SummitAI application instances that are not enabled for GDPR. These steps are already available in the migration tool for the SummitAI application instances, which are enabled for GDPR.

DENALI SP3 HF17

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitAISIERRAUpgradeScripts\


Database Upgrade from Denali SP3 HF17 to Denali SP3 HF18

To perform the database upgrade from Denali SP3 HF17 to Denali SP3 HF18, do the following:


Schema Version

Upgrade Script

Upgraded Schema Version

DENALI SP3 HF17

31.Summitupgrade_DENALI_SP3_HF17_B005_26thJAugust2022_to_DENALI_SP3_HF18_B004_6thOctober2022

Note:

·       The upgrade steps of SIERRA SP1 HF29 and DENALI SP1 HF21 are merged with this script.

·       The above upgrade step is applicable only for the SummitAI application instances that are not enabled for GDPR. These steps are already available in the migration tool for the SummitAI application instances, which are enabled for GDPR.

DENALI SP3 HF18

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitAISIERRAUpgradeScripts\


Database Upgrade in BI Report and Global Search

To perform the database upgrade in BI Report and Global Search script, do the following:

Schema Version

Upgrade Script

Upgraded Schema Version

BI-Report and Global Search

32.SummitMigrationscripts_enable_BIReport_GlobalSearch

  1. De-normalization Process Steps.doc – Refer DN Process documents and how-to setup the Linked Server configurations.
  2. DN_Scripts-ONLY_FOR_NEW_IMPLE_NotUpgrade

Note: The DN_Scripts.sql is only executed for new implementation not for the upgrade.

  1. Upgrade_Scripts_Till_DENALI SP3 HF18

Post DENALI, you can run this script to upgrade the DN schemas.

Notes:

•    Drop the dependent index completely if there is an error while dropping the column.

•    While altering the column type or length, take the backup of dependent index and drop. After executing the alter command, recreate the index.

  1. DB_Server_Configuration_LoadData

Follow mentioned steps, in case change in DN configuration

  1. Views.sql
  2. PostScripts.sql

Note:

  • To enable the BI Configuration, follow the steps given in the DeNormalization Process Steps document.
  • Denormalization: If the SR_RPT_DN_ServcieTicketMaster contains around 1.5 lakh records, the post-deployment script runs approximately 3 minutes to update old records for [Resolved Updated By ****] columns. Based on the volume of the records and index, the actual execution time may vary.


SummitAI Global Search (Mandatory)

  • Global Search_Configuration_Linked Server Environment.docx
  • SummitSearch_FullTextEnabled_GlobalSearch_index_Script
  • SummitSearch_FullTextEnabled_GlobalSearch_index_Script_DN
  • Enable outbound transaction for Linked Server.docx
  • BI Report-Emails & Scheduling (Pushreport).docx

 

Note:

  • For the customer who has DN database only, they need to run SummitSearch_FullTextEnabled_GlobalSearch_index_Script_DN script only.
  • The scripts written in the Global Search_Configuration_Linked Server Environment document are for reference purpose only. Ensure that you execute SummitSearch_FullTextEnabledTable_Script_LinkedServer.sql.
  • To enable the Summit Global Search, follow the steps given in Global Search_Configuration_Linked Server Environment document.
  • To access BI report related pages, the user needs to update the SummitAI license. For more details, see Enhancement on ROLE TEMPLATE feature in v5.5 SP1 B005 RN.


WithGDPR_Enablescripts

01. DN_Enable_GDPRChanges.sql

Run this script in case GDPR is enabled for the client

Enable BI Reports (Denali SP3)

01.EnableBI_Reports script
Note: For installing BI Reports (Denali SP3), please contact SummitAI Support and Implementation team. It is a one-time script that once executed does not require execution for every upgrade.

DENALI SP3 HF18

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\Summitv5.4UpgradeScripts\

Installing PsExec Tool

SummitAI uses Microsoft PsExec tool to perform the following activities:

  • SummitAI IT Operations Management: MS Exchange Monitoring
  • Asset Management: Remote Software Delivery
  • Incident Management: Service Assist

Ensure to install the PsExec tool on the SummitAI Server, if it does not already exist.

Download link: http://technet.microsoft.com/en-us/sysinternals/bb897553

Place the downloaded psexec.exe file under the following SummitAI installer folder:

..\\Bin\TOOLS\PS\psexec.exe

Example: c:\Inetpub\wwwroot\SummitWeb\Bin\TOOLS\PS\psexec.exe

Post Installation Steps

Post installation of the SummitAI application setup, Izenda API Physical Path manually configured to the proper path. Physical Path: <Installation Directory>\API\Izenda7\

 

Note:

The APIs for the various modules, Incident, IT Operations, Asset, and BI Reports (Sierra) are part of the SummitAI Application setup.

For Asset:

Virtual Directory Name: api_asset

Application Pool: 32 bit enable

For AVM:

Virtual Directory Name: api_avm

Application Pool: 32 bit enable

For AVM MOM:

Virtual Directory Name: api_avm_mom

Application Pool: 32 bit enable

For AVM AWSSubscriber:

Virtual Directory Name: api_awssubscriber

Application Pool: 32 bit enable

For Izenda 7:

Virtual Directory Name: api_izenda7

Application Pool: 64 bit enable

For Orchestration:

Virtual Directory Name: api_orchestration

Application Pool: 32 bit enable

For Report:

Virtual Directory Name: api_report

Application Pool: 32 bit enable

For Summitbi:

Virtual Directory Name: api_summitbi

Application Pool: 32 bit enable

Oracle and IBM Client Configuration

The Oracle and IBM client configurations are done to monitor the Oracle and IBM databases, respectively.

Oracle Client Configuration

To configure Oracle client, perform the following:

  1. Open the URL http://www.oracle.com/technetwork/database/windows/downloads/utilsoft-087491.html. Alternatively, you can open the URL http://symphonysummit.blob.core.windows.net/customer-build/ODAC1120320Xcopy_32bit.zip.
  2. Download the ODAC component ODAC1120320Xcopy_32bit.zip.



  3. Extract the .zip folder to the <<drive>>:\extracted folder.
  4. Run the command, cd “C:\ SummitAI \ODAC1120320Xcopy_32bit”, to change directory to the extracted folder, cd <<drive>>:\extracted folder.



  5. Run the command, install.bat odp.net20 c:\oracle\11.2\odac odac11, to install Oracle Data Access Components.



  6. Add the following paths of the installed ODAC components in the Environment Variables of the system:
    • C:\oracle\11.2\odac
    • C:\oracle\11.2\odac\bin

    To add these paths in the Environment Variables, perform the following:

    1. Click Start, right-click Computer, and then click Properties.
    2. On the left side of the Control Panel, click Advanced system settings. The System Properties pop-up page is displayed.
    3. On the System Properties pop-up page, click the Environment Variables button under the Advanced tab. The Environment Variables pop-up page is displayed.
    4. On the Environment Variables pop-up page, in the System variable section, double-click the variable, Path, to edit it.
    5. On the Edit System Variable pop-up page, in the Variable value field, add the text, C:\oracle\11.2\odac;C:\oracle\11.2\odac\bin, at the beginning of the existing text, and then click OK.
    6. Restart your system.

IBM Client Configuration

To configure the IBM client, perform the following steps:

  1. Open the URL http://www-01.ibm.com/support/docview.wss?rs=4020&uid=swg21385217. Alternatively, you can open the URL https://symphonysummit.blob.core.windows.net/prerequisites/ibm_data_server_client_winx64_v11.1.zip.
  2. On the following page, click IBM Data Server Client.


  3. In the IBM Data Server Client section, select IBM Data Server Client (Windows AMD64 and Intel EM64T) option, and then click Continue.



  4. Fill in the required details, and then click I confirm.



  5. The .exe file is downloaded. You can install the file to connect to the IBM Database Server.

Online Help Upgrade

While upgrading from earlier version of SUMMIT to v5.7 SP1 HF01, perform the following steps for Online Help configuration:

Delete the existing Online Help folder (~/Webfiles/OnlineHelp) and add new Online Help folder from 5.7 SP1 HF01 upgrade files.

BI Reports

While upgrading from earlier version of SummitAI to v5.7 SP1 HF01, perform the following steps for BI report configuration:

  • Add the below tag in web.config file and remove the Izenda.config file from (~/Webfiles/) <add key="Izenda:LicenseKey" value="T370 Symphony Summit +DASH +MAPS +LANG +FORMS +VISION+FUSION|Enterprise|6.8|09/30/2016|0|0|0|M|YG6YSZE"/>
  • Delete the existing Reporting folder(~/Webfiles/Reporting) and add new Reporting folder from 5.7 SP1 HF01 upgrade files
  • Update the SMTP configuration details in web.config instead of izenda.config

Maximum File Size for Attachments

The default maximum file attachment size is 4 MB. This value can be configured using the following keys in the web.config file:

 <add key="All:MaxAttachmentSize" value="4" />

 However, it is recommended to keep the maximum file size limit to 8 MB for best system performance.

Reference Documents

SummitAI IT Management Suite document library comprises the following list of documents:

For all other documents, please contact the SummitAI Support Team.

Support

If you need any technical assistance from the SummitAI Support Team, contact at:

 https://support.symphonysummit.com/ or e-mail to summitsupport@symphonysummit.com.